Terms of Service

Table of contents

1. Scope and eligibility
2. Accounts and authentication
3. Acceptable use
4. Intellectual property
5. User content and feedback
6. Services, quotes, and orders
7. Subscriptions, Pro tier, and free tier
8. Advertising and ad-supported features
9. App stores (Apple & Google) — additional terms
10. Third-party services and links
11. Confidentiality
12. Disclaimers, warranties, and "as is"
13. Limitation of liability
14. Indemnification
15. Suspension and termination
16. Changes to these Terms
17. Governing law and dispute resolution
18. Miscellaneous
19. Contact

1. Scope and eligibility

1.1 Scope. These Terms apply to (a) the website, (b) the App, and (c) any related sales, services, support, and consulting activities.

1.2 Eligibility. You must be at least 18 years old (or the age of digital consent in your jurisdiction, whichever is higher) and capable of forming a binding contract to use our services. If you use the services on behalf of an organisation, you represent that you have authority to do so.

1.3 Business customers and data processing. If we process personal data on your behalf as a data processor, the Data Processing Addendum (DPA) published at weishengretail.com/dpa applies and is incorporated by reference. In the event of a conflict between these Terms and the DPA, the DPA prevails for the subject matter of data processing.

2. Accounts and authentication

2.1 Account creation. Some features require an account. You agree to provide accurate, current, and complete information and to keep it up to date.

2.2 Security. You are responsible for safeguarding your credentials, for all activity that occurs under your account, and for notifying us promptly of any unauthorised use. Use a strong, unique password and enable two-factor authentication (2FA) where available.

2.3 Social login. When you sign in via Apple, Google, Facebook, or another identity provider, you authorise us to receive your public profile and verified email address as permitted by your settings.

2.4 Workspace and roles. The account holder (or, for Pro tier workspaces, the workspace owner) is responsible for adding, removing, and managing user roles and permissions. We are not responsible for actions taken by authorised users within the scope of their permission.

3. Acceptable use

You agree not to, and not to authorise any third party to:

• Use the services for any unlawful purpose, or in violation of any applicable local, national, or international law or regulation.
• Violate the Apple App Store Review Guidelines, Google Play Developer Program Policies, or any other platform's terms that apply to the distribution or use of the App.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, underlying ideas, or algorithms of the services, except to the extent expressly permitted by applicable law.
• Modify, translate, or create derivative works based on the services, or merge them with other software, except as expressly authorised.
• Use any robot, spider, scraper, or other automated means to access the services for any purpose without our prior written consent.
• Interfere with or disrupt the services, servers, or networks connected to the services, or bypass any technical measures we use to protect the services.
• Upload or transmit viruses, malware, ransomware, or any other malicious code.
• Attempt to gain unauthorised access to other accounts, computer systems, or networks connected to the services.
• Use the services to harass, threaten, defame, or defraud any person, or to send unsolicited communications, promotions, advertisements, or spam.
• Misrepresent your identity, impersonate any person, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Use the services to develop a competing product or service.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices.
• Use the services in a manner that could disable, overburden, damage, or impair the services or interfere with any other party's use of the services.
• Use the services to store or transmit content that infringes the intellectual property rights or privacy rights of others.
• Use any ad-blocking or ad-tampering technology in a way that interferes with the legitimate ad-supported free tier of the App.

4. Intellectual property

4.1 Our IP. The services, including all content, features, functionality, source code, object code, designs, graphics, logos, mascots, illustrations, photographs, audio, video, software, and trademarks, are and will remain the exclusive property of Vision Retail Display (Hong Kong) Co., Limited and its licensors. "Vision Retail Display", "Vision Retail", "VRD", the VRD mark, and our mascots are trademarks of Vision Retail Display. All other trademarks are the property of their respective owners.

4.2 Limited licence. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the services for your internal business or personal use, as applicable. No other rights are granted.

4.3 Reserving rights. We reserve all rights not expressly granted in these Terms. You may not use any of our intellectual property without our prior written permission.

4.4 DMCA / copyright complaints. If you believe content on our services infringes your copyright, contact our designated agent at copyright@weishengretail.com with: (a) identification of the work claimed to be infringed, (b) identification of the allegedly infringing material, (c) your contact details, (d) a statement of good-faith belief, (e) a statement made under penalty of perjury that the information is accurate and you are authorised to act on behalf of the owner, and (f) your physical or electronic signature.

5. User content and feedback

5.1 Your content. You retain ownership of any content you upload, post, or transmit through the services ("User Content"). You grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable licence to host, store, reproduce, modify (solely for formatting), publish, and display User Content solely to operate and provide the services to you and your authorised users.

5.2 Responsibility. You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that you own or have the necessary rights to your User Content, and that your User Content does not violate any law or any third-party right.

5.3 Monitoring. We may, but are not obligated to, monitor or review User Content. We may remove or restrict access to any User Content that we believe in good faith violates these Terms or applicable law.

5.4 Feedback. If you provide suggestions, ideas, or feedback regarding the services, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and incorporate such feedback without any obligation to you.

6. Services, quotes, and orders

6.1 Quotes and proposals. Quotes issued by us are valid for 30 days unless otherwise stated, and are non-binding until a written order is confirmed by us. Prices are exclusive of VAT, GST, sales tax, customs duties, and shipping unless explicitly stated.

6.2 Orders. A binding contract is formed only when we issue a written order acknowledgement or invoice, and is subject to these Terms and any master supply agreement signed by both parties. Any conflicting terms in your purchase order are rejected unless we have expressly accepted them in writing.

6.3 Delivery & risk. Delivery is FCA (Incoterms 2020) our nominated facility unless otherwise agreed. Risk of loss passes on delivery to the carrier. Title passes on receipt of full payment.

6.4 Acceptance & defects. You must inspect goods within 7 days of receipt and notify us in writing of any defect, shortage, or non-conformity. If you do not, the goods are deemed accepted. Our liability for defects is limited to replacement, repair, or refund of the price paid, at our option.

6.5 Custom products. Goods manufactured to your specification (custom tooling, print, mould, colour) are non-cancellable and non-returnable once production has commenced.

6.6 Force majeure. Neither party will be liable for any failure or delay caused by events outside its reasonable control, including natural disasters, war, terrorism, pandemics, strikes, carrier delays, port congestion, sanctions, exchange controls, or government action.

6.7 Compliance. You are responsible for compliance with local laws, including import, advertising, product safety, and consumer protection laws in your destination market.

7. Subscriptions, Pro tier, and free tier

7.1 Free tier. The free tier of the App is provided to you at no charge. It is supported by advertising as described in §8 and in our Privacy Policy. We may modify or discontinue the free tier at any time on reasonable notice.

7.2 Pro tier. The Pro tier is a paid subscription billed monthly or annually at the price displayed in the App or our website at the time of purchase. Subscriptions auto-renew until cancelled.

7.3 Billing. Subscriptions purchased via the App are processed by Apple (via the App Store) or Google (via Google Play). Subscriptions purchased via our website are processed by our PCI-DSS-compliant payment processor. By purchasing a subscription, you authorise the recurring charge to your chosen payment method.

7.4 Free trials. We may offer free trials. Unless you cancel before the end of the trial, you will be charged the applicable subscription fee when the trial ends.

7.5 Cancellation. You may cancel a subscription at any time. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods, except as required by law.

7.6 App Store refunds. For subscriptions purchased via the App Store, refund requests are handled by Apple in accordance with Apple's policies.

7.7 Price changes. We may change subscription prices. We will give you at least 30 days' notice by email and in-app before the change takes effect. If you do not agree, you may cancel before the change applies.

7.8 Taxes. Prices are exclusive of applicable taxes unless stated. You are responsible for any taxes associated with your purchase (other than taxes on our income).

7.9 Beta features. We may offer beta or preview features. These are provided "as is" and may be modified or withdrawn at any time without liability.

8. Advertising and ad-supported features

8.1 The free tier of the App displays ads served by our advertising partners, including but not limited to Google AdMob, Meta Audience Network, Unity Ads, AppLovin MAX, ironSource, Vungle, Pangle, InMobi, Chartboost, Digital Turbine, Tapjoy, Mintegral, Liftoff, Smaato, Start.io, Yahoo, Amazon Publisher Services, Criteo, Ogury, AdColony, myTarget, Yandex Advertising Network, and Microsoft Advertising. The full current list with links to their privacy practices is maintained in our Privacy Policy §5.

8.2 Ad formats include app open (splash), banner, interstitial, rewarded video, native, MREC, and playable ads. We apply frequency caps and other industry-standard ad-quality controls. We do not serve ads that we know to be illegal, deceptive, or harmful to minors.

8.3 You may opt out of personalised advertising by enabling "Limit Ad Tracking" (iOS) or "Opt out of Ads Personalisation" (Android), and by resetting your advertising identifier. The Pro tier of the App is ad-free.

8.4 We do not control the content of third-party ads and are not responsible for products or services advertised. Any dealings you have with advertisers are solely between you and the advertiser.

9. App stores (Apple & Google) — additional terms

9.1 Apple App Store. The following additional terms apply to the App distributed via the Apple App Store:

• These Terms are between you and Vision Retail Display only, not Apple. Apple has no obligation to provide maintenance or support for the App.
• Apple is not responsible for any product warranties, if any (see §12). In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the App (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession and use of the App, including but not limited to (a) product liability claims, (b) any claim that the App fails to conform to any legal or regulatory requirement, and (c) claims arising under consumer protection or similar legislation.
• In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defence, settlement, or discharge of such claim.
• You represent and warrant that (a) you are not located in a country that is subject to a US Government embargo or that has been designated by the US Government as a "terrorist supporting" country, and (b) you are not listed on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• You may not use the App in connection with the development of any product or software for use with iOS devices other than the App.
• If the App is subject to any US Government restricted rights, you acknowledge that the App and related documentation are "commercial items" and "commercial computer software", respectively, pursuant to FAR 2.101 and DFAR 252.227-7014.

9.2 Google Play. The following additional terms apply to the App distributed via Google Play:

• These Terms are between you and Vision Retail Display only, not Google. Google has no obligation to provide maintenance or support for the App.
• Google is not responsible for any product warranties, if any.
• You acknowledge that Google and its subsidiaries are third-party beneficiaries of these Terms solely to enforce these Terms against you.
• You may not use the App in connection with the development of any product or software for use with Android devices other than the App.
• Subscription billing via Google Play is governed by the Google Play Terms of Service.

10. Third-party services and links

The services may contain links to third-party websites, plug-ins, or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party services. Your use of third-party services is at your own risk and subject to the third party's own terms and privacy policy.

11. Confidentiality

11.1 Each party may receive confidential information of the other. The receiving party will (a) use the confidential information solely to perform under these Terms, (b) protect it with the same degree of care it uses to protect its own confidential information (and at least reasonable care), and (c) not disclose it to any third party except to its employees, agents, and contractors who have a need to know and are bound by confidentiality obligations no less restrictive than these.

11.2 The obligations above do not apply to information that (a) is or becomes publicly known through no fault of the receiving party, (b) was rightfully known before disclosure, (c) is rightfully received from a third party without restriction, or (d) is independently developed without use of the confidential information.

12. Disclaimers, warranties, and "as is"

12.1 "As is" and "as available". To the maximum extent permitted by applicable law, the services are provided on an "as is" and "as available" basis, with all faults and without warranty of any kind.

12.2 Disclaimer of warranties. We expressly disclaim all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade. Without limiting the foregoing, we make no warranty that (a) the services will be uninterrupted, secure, or free of harmful components, (b) any defects or errors will be corrected, (c) the services will meet your requirements, or (d) the services will produce any particular result.

12.3 No advice. Any content, design proposals, market insights, or recommendations provided through the services are for informational purposes only and do not constitute professional, legal, financial, or other advice.

12.4 Consumer rights. Nothing in these Terms is intended to exclude or limit any warranty or consumer right that cannot be lawfully excluded or limited under applicable law (including mandatory consumer guarantees under Australian Consumer Law, EU consumer law, and equivalent regimes).

13. Limitation of liability

13.1 Exclusion of damages. To the maximum extent permitted by applicable law, in no event will we, our affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, revenue, goodwill, use, data, or other intangible losses, arising out of or in connection with the services, whether based on warranty, contract, tort (including negligence), statute, or any other legal theory, and whether or not we have been advised of the possibility of such damages.

13.2 Cap on liability. To the maximum extent permitted by applicable law, our total aggregate liability for all claims arising out of or relating to the services or these Terms will not exceed the greater of (a) the amount you paid us for the services in the 12 months preceding the claim, or (b) USD $100.

13.3 Exceptions. Nothing in these Terms will limit or exclude liability for (a) death or personal injury caused by negligence, (b) fraud or fraudulent misrepresentation, or (c) any other liability that cannot be excluded or limited under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Vision Retail Display and its affiliates, officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to (a) your violation of these Terms, (b) your use of the services, including the User Content you submit, or (c) your violation of any applicable law or the rights of a third party.

15. Suspension and termination

15.1 By you. You may stop using the services at any time. You may delete your account from the App's settings or by contacting support@weishengretail.com.

15.2 By us. We may suspend or terminate your access to the services at any time, with or without notice, if (a) you breach these Terms, (b) your use of the services poses a security or legal risk, (c) we are required to do so by law or by a platform operator (e.g. Apple or Google), or (d) we discontinue the services.

15.3 Effect. Upon termination, all licences granted to you will end, and you must stop using the services. Sections that by their nature should survive (including those on intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new "Last updated" date. If the changes are material, we will notify you by email (if you have an account) and via an in-app banner at least 30 days before the changes take effect. Your continued use of the services after the effective date constitutes acceptance of the updated Terms, except where further consent is required by law.

17. Governing law and dispute resolution

17.1 Governing law. These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law rules.

17.2 Informal resolution. We want to resolve disputes without litigation. Before filing a formal claim, you agree to contact us at legal@weishengretail.com and attempt to resolve the dispute informally for at least 60 days.

17.3 Jurisdiction. If the dispute is not resolved informally, the courts of Hong Kong have exclusive jurisdiction, except that we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property or confidential information.

17.4 Consumer rights. Nothing in this section limits your right as a consumer to bring proceedings in your local courts under mandatory local consumer law.

17.5 Class-action waiver. To the maximum extent permitted by law, disputes will be brought only in an individual capacity and not as a class action, consolidated action, or representative action.

18. Miscellaneous

18.1 Entire agreement. These Terms (and any policies referenced in them, including the Privacy Policy) constitute the entire agreement between you and us regarding the services.

18.2 No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

18.3 Severability. If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

18.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms to any of our affiliates, or in connection with a merger, acquisition, or sale of assets.

18.5 Notices. Notices to you may be sent to the email address associated with your account. Notices to us should be sent to the address listed in §19.

18.6 No third-party beneficiaries. Except as expressly stated (including in §9 regarding Apple and Google), these Terms do not create any third-party beneficiary rights.

18.7 Language. These Terms are provided in English. Any translation is for convenience only; in the event of a conflict, the English version prevails.

19. Contact

Questions about these Terms? Contact us at:

• Email: legal@weishengretail.com
• General support: support@weishengretail.com
• Privacy questions: privacy@weishengretail.com
• Postal: Vision Retail Display (Hong Kong) Co., Limited, Rm 704, 7/F, New Mandarin Plaza Tower A, 14 Science Museum Road, Tsim Sha Tsui East, Hong Kong. Attn: Legal Department.